Return & Refund Policy

Last Updated: October 19, 2026

At TRENDORA, customer satisfaction is important to us. We carefully select our products to provide a reliable and enjoyable shopping experience.

We understand that sometimes a purchase may not meet your expectations. Our return and refund policy is designed to make the process clear and straightforward.

1. Returns

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

• Items must be unused, unworn, and in their original condition.

• Products must include their original packaging and accessories.

• Proof of purchase or an order number is required.

• Returns must be authorized by our customer support team before being shipped.

2. How to Request a Return

To initiate a return, contact our customer support team through the official contact information provided on our website.

Please include your order number, the item you wish to return, and a brief explanation of your request.

Our team will review your request and provide return instructions when applicable.

Please do not send products back without receiving return authorization.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and clear photographs showing the issue.

Once the problem has been reviewed, we will provide an appropriate resolution, which may include a replacement, refund, or another remedy.

Your statutory consumer rights remain unaffected.

4. Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for discretionary returns, including:

• Personal care products that have been opened or used.

• Items that cannot be safely resold for hygiene reasons.

• Personalized or custom-made products, where permitted by law.

• Gift cards.

These exclusions do not limit any rights or remedies required by applicable consumer protection laws.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider. Any mandatory refund deadlines under applicable law will be respected.

6. Return Shipping

For discretionary returns, customers may be responsible for return shipping costs unless otherwise confirmed by TRENDORA.

If a product is defective, incorrect, or otherwise subject to a legally required remedy, we will handle the return in accordance with applicable consumer protection laws.

Return instructions and the applicable return destination will be provided after authorization.

7. Exchanges

If you would like to exchange an eligible item, please contact our customer support team.

Exchanges are subject to product availability and applicable return conditions.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has shipped, cancellation may no longer be possible, but applicable return and consumer cancellation rights remain available.

9. Contact Us

For questions regarding returns, refunds, or exchanges, please contact TRENDORA through the official customer support contact information displayed on our website.

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